What does UA or Unauthorized Authentic mean?
All our products are Unauthorized Authentic or also known as UA that means made with the same exact materials and stitching as retail pieces. Each item also feels, looks, and even smells the same with all tags in place.
How long does it take for me to receive my order?
All Standard Shipping deliveries will arrive within 7-15 days (Excluding Processing Time). Kindly note that UAJersey shipping facility is closed on weekends.
Are there any other additional fees such as custom taxes for international orders?
With years of experience in this industry and successfully delivering thousands of parcels around the world, our experts from the shipping department will pack and ship your parcel out via a special and safe route in order to avoid Custom/Zoll 95% of the time. Please note that we have no control over these charges and cannot tell you what the cost would be, (est 30-50 dollar/euro) as customs policies and import duties vary widely from country to country.
How do I track my order?
Expect 5-7 business days to receive your tracking information via email after your order has been confirmed. If you did not receive your tracking information within the given time, kindly contact our Customer Support and we will assist you.
Where are you based?
We are based in Los Angeles and have our warehouse situated in Hong Kong where we manufacture and ship to the rest of the world.
What is your return/exchange/refund policy?
UAJersey accepts returns/exchanges within 10 days of the date your item was delivered. For more information, kindly read our ‘Refund Policy‘ page.
What are the form of payments accepted?
We accept the following payment methods:
A. Visa, Master Card
C. Western Union
Do you ship worldwide?
Yes, we do ship worldwide except for North Korea.
Can I trust you guys?
We have years of experience in this field and work with experts to ensure that you will receive nothing but the best here at UAJersey. We pride ourselves on customer service and pay great attention to detail. If you place an order with us, we will 100% deliver.
Are my personal particulars safe?
Your privacy is of utmost importance to us. We follow the highest of industry standards to secure your personal information by encrypting your credit card information through a secure socket layer (SSL), that is used on the internet for processing data securely.
What could cause a delay in my order?
Majority of all orders will reach you within 7-15 days. However, there may be slight delays due to the following matters:
1. Delays due to weather
2. Delivery is outside major city
3. Unforeseen delays by one of our carriers
4. Delays due to the unavailability of product(s)
5. Delivery is to a PO Box or APO/FPO address
6. Delays due to orders being placed on a holiday
7. Delays due to problems with credit card authorization and verification
How can I follow up on my order?
Immediately after placing your order, you will receive a confirmation invoice to your email with a 5-digit order number. e.g. (#56521)
This is a reference number you can use to follow up on your parcel such as to make a return/exchange or receive updates on the status of your order from our customer support team.